© 2018 by ZIVTAC Industries

SHIPPING & RETURNS

SHIPPING POLICY

Our shipping & delivery charges are based on preferred rates with TIKI, JNE, JNT for domestic and EMS for International buyers, which are based on package weight, size, distance and volume. We also accepting buyer delivery request via online courier service for DKI Jakarta region e.g. (GRAB / GOJEK).  Be advised, we do not control courier delivery times since it will vary from each service. Pleas allow sufficient time to receive your packages.

  

Confirmed orders for items that are in stock will be process within 24 hours and ready for courier pick up / ship out every Tuesday & Friday, excluding weekends. Proof of delivery will be provided at around 18.30 PM.

​​RETURN & EXCHANGE POLICY​

​Returns or exchanges will be evaluated on a case-by-case basis. Items cannot be returned more than 48 hours after receiving the items or 6 days after the date of purchase. Warranty on our products only against manufacturing and materials defects. The shipping cost of any returns or exchanges remain the responsibility of the customer.

 

Please contact and request confirmation from our sales representatives prior returning any purchased items.

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