Frequently asked questions
How do i place an order?
Incase ordering from the website doesn't work out. You could easily drop us a message @zivwalker, or simply email us : email@example.com. You could also found us on www.tokopedia.com/zivtac
Can i expect express delivery?
Do you offer custom order and wholesale?
Yes ! we have numerous experiences in working custom works project for the Indonesia LE/AF however due to time constraints we can only receiving limited request for custom order, nevertheless we are trying to improve our standards and quality in everytime of the process.
I don't like what i bought, can i get a refund?
Return and exchanges issued will be handled on a case by case basis only, and ZIVTAC will NOT accept refund for the products that have been ordered and purchased. Shipping charges in that case are non-refundable. However, where alternative stocks available, if our products found to have an issue with the quality and if you wish to exchange it, you could notify us within 48 hours of receiving the item. We could only accept the exchange with similar items that we have for alternatives. You will be responsible for return and shipping for your exhange products back. The item being returned must be contained in the original packaging with original tags attcached.
Do you ship worldwide?
Yes. we offer to ship International via EMS parcel service. We will get back to you with shipping quote. Note: small-medium parcel to US or Europe region usually cost ranging from $20-45. We do not take profit from shipping, we therefore suggest you to contact us prior.